Thank you for choosing HardBlock Lockers. We strive to provide high-quality products and ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, you may request a return in accordance with the terms below.
Returns and Refund Process
We offer a 6-month money-back guarantee for orders purchased within the United States and Canada.
For international orders, returns are accepted within 30 days from the date of delivery.
To be eligible for a return, the item must:
- Be in its original packaging
- Include all components
- Show no signs of significant use or damage
To initiate a return, please contact us at: return@hardblockusa.com
In the subject line, include your order number (e.g., RETURN Order #….)
In the body of the email, describe the issue or reason for the return (e.g., purchased by mistake, not suitable, etc.)
Once your request is approved, you will receive return instructions. Please securely package the item and include proof of purchase, along with your contact details: full name, email address, and phone number.
Return shipping address:
302 Camars Dr, Warwick, PA 18974, USA
Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Original shipping costs are non-refundable.
Refunds
Once we receive and inspect the returned item, we will notify you of the result.
If approved, the refund will be issued to the original payment method within a reasonable time.
Please note that processing times may vary depending on your bank, payment provider, and country.
Damaged or Defective Items
If you received a damaged or defective item, please contact us as soon as possible at: support@hardblockusa.com
We will promptly assist you in resolving the issue.
Non-Returnable Items
Returns may be denied in the following cases:
- The item is returned after the specified return period
- The item has been damaged or used in violation of operating conditions (see warranty policy for details)
Warranty
All products are covered by a 3-year warranty against manufacturing defects. Please refer to the warranty policy for full terms and conditions.
Contact
If you have any questions regarding returns or exchanges, please contact us at: info@hardblockusa.com